Adrienne Jones-Atkinson

2875 Kinnett Drive SW

Lilburn, GA 30047-5745

404-822-5196

MrsAjatkinson@gmail.com , lalajay71@hotmail.com

 

OBJECTIVENetwork professional with a winning attitude and personality seeks opportunity in fast paced client focused business environment. Proficient with Business Objects, organized, multi-task oriented, quick study, solid work ethic.

 

SKILLS AND ABILITIES

·   Business Operations – project management, development, analysis, testing , research, customer service relations, contract  administration, operations, billing, trouble shooting, quality control, applications & processing, sales & marketing, call center, payroll, SDLC. 

·   Clerical Disciplines - records management & filing , correspondence, business communications & reports , policy & procedure maintenance , reception, Avaya phone systems, messaging and setup , mail receipt & distribution , faxes & document copies , TDD (for the hearing impaired)

·   Computer Literacy - Microsoft Applications(software installation), Windows XP/2000/NT 4.0, Vista and XML, Lotus, data base management, data entry, HTML, MS Access, Visual Basic, SharePoint 2010, MS SQL Server 6.5/7.0/2000, MS Project, Visio, Oracle 8i/9i, Alltel MSP, Networkplus1, CAMS, AT&T systems & applications, Nortel MSC,  CABS, CSOTS, CTS, CSG,CAFÉ', Clarify, CEMR, Cloud, Eastland, Granite XNG, Granite Xpercom, Granite Xperweb Inventory(Xng v7.1.0.00), U-command, IMA, INSITE, IRES, LENS, PMAP, Remote Control, Remedy, Single View, SIMS, TBS, VFO, VTAG, WISE, XBILLS,  Netscape, LINX, Saville, Night Fire, AsrXchange, Krypton, eGain, IPS, Net Analyst, SESAM, Siebel7, EDI platforms. 

 

EXPERIENCE

AT&T Mobility / Atlanta, GA - Independent Consultant

MTC- Project Manager/ PCO-Integration Manager- Ericsson/ALU 

05/2014 - 12/2014

·   Project Manager for multiple projects for the PCO Disconnect Team, MTC and MPC groups.

·   Created schedule for offshore engineers and onsite engineers for all shifts. Researched circuits, created CR’s in AOTS/Remedy for Ericsson work to be performed. Provided and creates CIQ’s, MOP’s and job aids for the work required and scheduled.

·   Scheduled PCO IUB Disconnects, ETTC Disconnects, NON-ETTC Disconnects, PCO ATM, PCO GSM, Leap sites, Reworks, and T1 Installations via Granite, Canopi, IWOS & Nest.

·   Data Review and Analysis using pivot tables, v-lookups, formulas and queries in Microsoft Excel.

·   Completed Exception approvals for decommissioned circuits and sites.

·   Tracked all projects in NEST for training and accountability.

·   Coordinated with engineers, contractors, and managers, overseeing participation in the scope of projects within the SLA.

·   Provided training to alternate IM for Scheduling.

·   Managed the ACD line for testing of PCO ATM sites.

·   Provided Bridge support for Ericsson 3G INTER/INTRA ATM Rebalance activities.

 

AT&T Mobility / Atlanta, GA - Independent Consultant

MTC/MPC-Wireless Network Engineer- Ericsson/ALU 

05/2013 - 5/2014

·   Performed Ericsson 3G RBS ETTC Pre-Configurations, Cisco 3G SIAD R4A to R4B Migrations, Cisco 3G SIAD RET Configurations, Cisco 3G SIAD GSMoIP, Cisco 3G Siad EVC Bandwith Changes, ALU T1 Adds, ALU MSN Port Cleanups for Ericsson Nodes, Ericsson 3G Dual IMA T1 Adds for Tellabs, Ericsson 3G RBS Migration from ATM to IP.

·   Executed Q-Scope End to End testing for Bandwidth checks, RFC2544 test and Net Quality.

·   Completed Exception approvals for decommissioned circuits and sites.

 

AT&T Mobility / Atlanta, GA - Independent Consultant

Layer 0-3 Network Engineering Project Coordinator / SE Provisioning Analyst

01/2010 - 03/2012

•         Performed cell site provisioning on Nortel MSC’s for the SE Region; CFA rolls, installs, moves, change, up-speeds, decommission, re-connects, cancels, service inquires, Microwave transport, NSB, disconnects through multiple web-based systems and rehomes on Ericsson eNodeB. Updated Granite to comply with SLA set in place and ongoing for GSM, CMDA and LTE network platforms.

•         Submitted, ASR’s, LSR’s and ASRW’s for AT&T Mobility to LEC using VFO to expand cell site connectivity for UMTS 1st-4th carrier, GSM & ETTC migrations on Nortel MSC.

•         Created, transcribed, logged and managed all related circuit information, including DEMARC into Granite Worx for data integrity of the reports from multiple Excel spreadsheets for the South East Region once the circuits are successfully installed and tested.

•         Collaborated in the development of system procedures to enable data download from the Granite Database application into MS Access and Excel.

•         Data Review and Analysis using pivot tables, v-lookups, formulas and queries.

•         Updated and verified VFO successfully transmitted the order statuses to Granite Worx.

•         Project Manager for test and turn-up for multiple projects, worked with the design team for the development and implementation of voice, data and video telecom solutions.

•         Followed up with ILEC’s, Vendors, Transport and National RF to ensure timely delivery of the installation of circuits. Resolve and escalate issues to meet Launch dates. Issue trouble ticket to resolve all or any barriers. Tracked the key delivery milestones.

 

92Q WQQK / Nashville, TN - Independent Consultant

Promotions Project Assistant / Systems Administrator “The Digital Diva”

08/2009 - 03/2012

·   Assisted & managed promotional activities at radio station & events. Organized & assisted with community service projects.

·   Maintained and updated the social media content, daily blog, events and information. Updated, maintained and added current events, functions, contests and winners via PromoSuite. Provided event planning coordination & assistance.

·   Provided vocals for various drops for commercial clients / sponsors products and services.

XO Communications, Inc / Nashville, TN

Cap-Provisioner II / Designer I

10/2001 - 10/2008

·   Responsible for submitting ASR's and design end-to-end to LECs for switched access and private line services for East and West Regions. Implement new code adds and routing changes.

·   Managed the design team for the development and implementation of voice, data and video telecommunication solutions.

·   Worked daily with switch operations, LEC, IXC, and ILEC representatives and other field personnel through test and turn-up.

·   Monitored delivery of circuits and escalated when appropriate. Troubleshoot code routing issues escalated to Network Engineering.

·   Circuit concentration, installs, disconnects, circuit re-grooming, design layout for various circuit types; DS0, DS1, DS3, VOIP/BVOIP, Type II to On-net circuit migrations and Special Access to Unbundled Network Element (UNE) conversions to include redesign of local network routing. Incoming / Outgoing development (ASR/ISR/PSR/LSR) within XO Provisioning system TBS, VFO, Granite 6.5 & EDI platforms.

·   Work with finance to resolve circuit billing discrepancies and cost savings solutions.

 

XO Communications, Inc / Nashville, TN

HR Generalist

10/2000 - 10/2001

·   Assist HR Manager with project implementation plans.  Compile the necessary documents required for new hires as well as the exit interview process in order to analyze, on an ongoing basis, key employee turnover trends and work with the HR manager to develop retention strategies to impact the business.

·   Assist in partnering with national SMEs and/or Functional leads in the delivery of new or special HR related programs (i.e. new compensation programs, performance management, etc.) Prepare and participate in development of training programs in partnership with the Training department.

·   Assist the coordination of employees return to work issues, accommodations and special circumstances for leave of absences. Partner with the Benefits department and Legal to ensure all compliance requirements are met. Perform other related responsibilities.

 

AT&T / Jacksonville, FL - Independent Consultant

Team Lead/ QA

09/1998 - 09/2000

·   Managed Call center specialists. Assisted in the implementation of training material and provided daily updates for representatives.

·   Research, analyze, investigate, and resolve inquiries and escalations to customer related accounts.

·   Assisted in national focus groups to develop and manage customer retention focused programs, performance metrics and reporting.  Assisted in testing and development of customer profiling and segmentation.

·   Coordinate projects within scope of the Customer Marketing team. Work cross-functionally with Care, COS/IT to maintain quotas as well as exceed financial goals.

 

AT&T / Jacksonville, FL - Independent Consultant

Retention / Winback

02/1996 - 09/1998

·   Evaluate customer's accounts, develop, identify and offer plans for cross-sell, upgrade, and up-sell to customers. 

·   Lead financial analysis of offer tests and programs to retain customer.

·   Provide customers with detailed information concerning AT&T products and services. To include local toll, long distance, international service, internet and related products for residential as well as business service options.

 

EDUCATION AND TRAINING

Bellsouth Career Academy - Digital Communications

Strayer University - Management Information Systems

Milwaukee Area Technical College – Business Management

Community College of the Air Force - Applied Science Studies

Business Management / Project Management / HR Management

 

ADDITIONAL TRAINING

Train the Trainer, Introduction to ISO 9001, Fundamentals of Telephony, Developing Good Time Management Habits, Project Management, Cisco 2.0, DS1/DS3 Theory, Private line Transport Service ASRs -CLEC & Wireless, Switch Access Service ASRs - CLEC & Wireless, Nortel GSM, Data Services & Customer, TBS to M6 Delta Training, Circuit Design, Order Entry and Equipment Install/Network Systems/SONET, AT&T ETTCS (Ethernet To The Cell Site)

 

AFFILIATIONS

United States Air Force (Active duty & Reservist/ Gulf War Veteran/USAF Honor Guard / Honorable Discharge / Security clearance: Top Secret / Clearable) - 09/07/89 - 11/6/99

The Salvation Army - Contributor -10/89 - Present

Goodwill Industries - Volunteer & Contributor 10/89 - Present

S.O.M.E. (So Others Might Eat – www.some.org ) - Contributor -10/89 - Present

Project SEE & Samaritan Ministries - Volunteer & Contributor - 10/00- Present